Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing our products, if you have other questions,
please just send it to

An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at, and we’ll be more than happy to help!

Sorry to hear you want to cancel your order! Please contact We can only cancel orders that have not yet been processed for shipping.

Contact immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.

SALON CANDIES is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at with information regarding your situation and your claim number.

Please contact our Customer Care team at Please be prepared to provide photographic evidence of the damage you experienced, and we’ll take it from there!

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